Privacy Policy

Privacy Policy

Effective date: January 30, 2026

MASTERPIECE CLEANING LLC (“us”, “we”, or “our”) operates the www.masterpiececlean.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions, accessible from www.masterpiececlean.com.

Definitions

Service

Service is the www.masterpiececlean.com website operated by MASTERPIECE CLEANING LLC.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information to provide and improve our Service.

Types of Data Collected

Personal Data may include:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Usage Data

We may collect information such as IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and diagnostic data.

Location Data

We may use and store location information if you allow it through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity and store certain information.

You can instruct your browser to refuse cookies. Some portions of the Service may not function properly without them.

Types of cookies we use:

Session Cookies

Preference Cookies

Security Cookies

Use of Data

MASTERPIECE CLEANING LLC uses collected data to:

Provide and maintain our Service

Notify you about changes

Provide customer support

Improve our Service

Monitor usage

Detect technical issues

Provide offers and service information

Retention of Data

MASTERPIECE CLEANING LLC retains Personal Data only as long as necessary for legal and operational purposes.

Transfer of Data

Your data may be processed in the United States. By using the Service, you consent to this transfer.

Disclosure of Data

We may disclose Personal Data:

To comply with legal obligations

To protect company rights

To investigate wrongdoing

To protect user safety

To prevent legal liability

Security of Data

No method of transmission over the Internet is 100% secure, but we use commercially reasonable protections.

Do Not Track (CalOPPA)

We do not support Do Not Track signals. You can configure this in your browser settings.

Service Providers

We may use third-party providers to help operate the Service. They only access data necessary to perform their tasks.

Analytics

We may use Google Analytics to monitor usage. You can opt out using Google’s browser tools.

Remarketing

MASTERPIECE CLEANING LLC may use remarketing services to advertise on third-party websites.

Payments

We may use third-party processors including:

Stripe

Venmo

PayPal / Braintree

We do not store your card details.

Links to Other Sites

We are not responsible for third-party websites linked from our Service.

Children’s Privacy

Our Service does not address anyone under 18. We do not knowingly collect children’s data.

SMS Communication & Mobile Information

If you provide your mobile phone number through our website booking form, you consent to receive SMS text messages from MASTERPIECE CLEANING LLC related to:

Appointment confirmations

Service updates

Promotional offers

By submitting your phone number through our website booking form and affirmatively consenting to receive text messages, you provide express written consent to receive SMS communications from MASTERPIECE CLEANING LLC

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy and will revise the effective date above.

Contact Us

By email: [email protected]

By mail: 2290 Grand Jct Alpharetta GA 30004